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Sugar Cat & Candy Doggie® Custom order Portrait

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Sugar Cat & Candy Doggie® Custom order Portrait
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Basic Information
Product Name Sugar Cat & Candy Doggie® Custom order Portrait
Reserved portraits: 6+ (takes at least 10 weeks)
・ Portraits are based on 1 portrait. For more than 2 portraits, please order 1 additional portrait.
・ Digital images are provided and various products can be additionally purchased.
・ The work is carried out sequentially, and if there is a backlog of orders, it may be delayed.

  • - Instructions before ordering -
  • The copyright of the completed portrait belongs to Sugar Cat & Candy Doggie, and it can be released and sold as a product at the Sugar Cat shopping mall and online/offline markets in the future.

*Digital Package: Standard is a digital product provided by default (see detailed image), and Premium is a digital product that can be modified up to 2 times .
*Pet Name Please fill in only the first name without the last name. Only the name is indicated in the product name/design.
*Companion animal type example) Siamese, Persian cat, poodle, etc. (Short-nosed or mixed dogs are marked as 'domestic cat (dog)'.)
*Please upload a high- definition, unshaking frontal photo of your pet . If you send us several copies, we can make a prettier portrait. The photos you send will not be used for any purpose other than production.
・Portraits not supported : You cannot order portraits that include fictional characters, other people's pets, wild animals, animals other than cats/dogs, accessories or costumes.
Price Temporarily Sold out
Reward Points P 1.05
Shipping (Charge) Free
수량 수량증가수량감소

To use or earn Naver Mileages, please check out through personal payment window.

Product Option
Pet Name (English only) / Please enter only the first name without the last name.[Required] (0/10)
Pet Type / gender[Required] (0/50)
Pet Description / Request note[Select] (0/200)
Background color

[Required] Please select options.
Select Digital product*

[Required] Please select options.
Add print / frame (Includes shipping.)

ㅤ

[Required] Please select options.
If it is a gift it can not be ordered. (Please check Gift Portrait Guide)

[Required] Please select options.
Select item with details above
Attach Pet Photos[Required]
  • - You can upload up to 5 files and each file can be up to 10 MB in size.
  • - If you have more than two items, please attach photos by e-mail: sugarcat.candydoggie@gmail.com

(Minimum Order : 1 or more / Maximum Order 0 or less)

Size Charts

Select quantity.

Product will be automatically added below when you select an option.

Product List
Name Quantity Price
Sugar Cat & Candy Doggie® Custom order Portrait up down Temporarily Sold out (1.05)
Price(Quantity) : 0 (0 item)

Discounted amount of your subtotal will appear when you place your orders.
CheckoutPreorder

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Photo by Hosico ­­­­­­Cat.

Related Items

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shipping Method : No delivery required
  • Shipping Area : A Region.
  • Shipping Cost : Free
  • Shipping Time : 7 - 14 days
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Product Inquiry

Contact Us : sugarcatcandydoggie@gmail.com

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